Shipping and Return/Exchange Policy

Shipping, Return & Exchange Policy

Welcome to Stradda — where premium style meets premium service. Please review the details below to understand how we handle shipping, exchanges, returns, cancellations, and customer satisfaction.

Shipping Policy

  • We typically dispatch all orders within 24–48 hours of confirmation.

  • Delivery timelines range from 2 to 7 business days, depending on your location.

  • Tracking details are shared via your registered mobile number.

  • Shipping is free across India.

In rare cases where your pincode is not serviceable by our courier partners, you may be requested to ship the item back to us at your own expense.

Return Address:
Stradda Fulfillment Hub
C-109, C Block, Sector 10, Noida, Uttar Pradesh – 201301

Exchange & Return Policy

At Stradda, we stand by our quality and fit. We accept exchanges and returns under valid conditions:

✅ You are eligible for an exchange or return if:

  • You received the wrong product (style or size)

  • You have a fit issue, and the desired size is available on our website

  • You received a damaged item (a video & images are mandatory)

  • You are unsatisfied with the product quality

⚠️ Requests must be raised within 7 days of delivery via your Stradda account dashboard.
Requests sent via social media channels will not be accepted.

Steps to Initiate a Return or Exchange

  1. Call us at +91 9720306743 or email support@stradda.in with your issue

  2. Share visual proof (images/video) via WhatsApp or email

  3. Our Customer Support Team will verify and approve the return/exchange within 1–2 working days

Exchange Process & Timelines

  • Pickup for Exchange: Within 2–3 business days

  • Inspection at warehouse: Within 2 business days after receipt

  • Exchange item dispatched: Within 7 business days post approval

Refunds

Refunds are processed under valid circumstances including:

  • Product is damaged, incorrect, or not as described

  • The desired size is unavailable for exchange

  • You are dissatisfied with the product quality

💳 Refund Methods

Refunds will be issued in one of the following ways:

  1. Store Credit / Gift Card — Sent to your registered email ID, valid for 1 year, and redeemable on stradda.in

  2. Original Payment Method — For prepaid orders (UPI, Net Banking, Cards, etc.)

You may choose your preferred refund method while raising the request.

🧾 Refund Terms

  • Prepaid orders: Full refund (or store credit) available

  • COD orders: Refund/store credit issued after ₹150 deduction for shipping & handling

Refunds are typically processed within 7–10 business days after product inspection.

⚠️ Refunds are not available for COD orders via original payment method — only store credit/gift card.

Important Conditions

  • Products must be unused, unwashed, and returned in original packaging with tags intact

  • Missing packaging may incur additional courier charges

  • Only one return/exchange is allowed per order

  • If 3 pickup attempts fail, the customer must self-ship the product to the warehouse

Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellations cannot be accepted

  • For prepaid orders, refunds are made to the original payment source within 7 business days

Need Help?

We’re here to help you at every step.
📞 +91 9720306743
📧 support@stradda.in